Refund and Return Policy
Last updated: 3/12/2025
Thank you for shopping with Edukart. We want you to be completely satisfied with your purchase of digital products. However, because our products are digital in nature, we have a strict no-return policy. Please read our refund and return policy below to understand your rights and options.
1. Digital Products – No Return Policy
Due to the nature of digital products, all sales are final. Once a digital product is delivered or downloaded, we cannot accept returns or exchanges. Please make sure to carefully review your order before completing your purchase.
2. Refund Policy
We understand that sometimes issues arise, and we want you to be satisfied with your purchase. If you experience any issues with your digital product, we offer the following refund options:
- Defective or Incorrect Products: If the digital product you received is defective or not as described, please contact us within 3 days of purchase for assistance. We will review your case and, if applicable, offer a full refund or provide you with the correct product.
- Download Issues: If you have trouble downloading your digital product, please reach out to us, and we will help you resolve the issue or provide an alternative download link. If we cannot resolve the issue within a reasonable time, we may issue a refund.
3. How to Request a Refund
To request a refund for a defective or incorrect product, please follow these steps:
- Contact our support team at info@edukart.shop within 3 days of purchase.
- Provide your order number, a description of the issue, and any relevant details (e.g., screenshots, error messages, etc.).
- Our team will review your request and respond within 1 business days to assist you.
4. Refund Processing Time
Once your refund request is approved, we will process the refund to the original payment method within 2 business days. Please note that it may take several business days for the refund to appear on your account, depending on your payment provider.
5. Non-Refundable Situations
We do not offer refunds in the following situations:
- If you change your mind about the purchase.
- If you do not like the digital product or it doesn’t meet your expectations.
- If you fail to contact us within the time frame specified above.
6. Contact Us
If you have any questions about our refund and return policy or need assistance with a product, please don’t hesitate to contact us at:
info@edukart.shop
03364861391